Mark Cathcart

We have recommended Wise as a useful transfer system to many customers, but unfortunately there is currently an issue with their service. Customers have been getting an error when trying to transfer money to us.
Wise is yet to respond to our inquiries, but we apologize to our customers for any inconvenience.
We therefore recommend the following alternatives:
Revolut: Revolut – One app, all things money (personal accounts, not business). Customers report this service to be easier to use, and to have better exchange rates compared to Wise.
Forex : https://www.ukforex.co.uk/?pid=3324
PayPal: Our PayPal account is sales:getcars.jp
(Please “send to friend” if option available).

This year again, Get Cars Japan attended the Osaka Auto Messe, the largest car show in Osaka. We are happy to share with you our photos on our Facebook page:
Osaka Auto Messe 2022

Dear Customers,

A shortage of available RORO vessels to all European destinations began in February and has continued into March. We will be actively working with our partners and utilizing our close ties to shipping companies to secure any available space and move all cargo as soon as possible.
While Get Cars Japan enjoys receiving more spaces than most companies, we still struggle to secure places for all vehicles due to several shipping lines having no sailings at all, or using all of their spaces for brand new vehicles only.

Until now Get Cars has been losing a lot of money paying for dock storage on cars that we have been unable to ship quickly even though the situation is unrelated to our business operation.

For vehicles purchased from March 2022, we will be invoicing half of any additional storage fees to the customer. As always, we aim to have all vehicles shipped before the free storage period ends.
Unfortunately, there will be cases where ships are full, cancelled, or only accepting brand new vehicles and this may result in delayed shipping.
We fully appreciate your patience over the past few challenging years, and ask for continued understanding should your vehicle ship a little slower than you desire.

Kind regards,

GCJ Team

Our auction data supplier has done an excellent job restoring the auction system and we are please to announce that systems are up and running.

Notes:

1. There may be a few bugs for the first week while things are being adapted for the new server.
2. The new server does not have a security certificate yet so you need to ensure you are using http and not https. You will also see a notification “not secure” in your browser. This is nothing to worry about, and the certificate will be installed very shortly.
   
   Thank you for your patience.

An individual claiming to have purchased cars through our company is supplying forged invoices to people. Please take good care to make sure this person has the vehicle he is trying to sell you and the documents that go with it. An invoice in our company name and a Bill of Lading is NOT sufficient evidence to pay someone money for a vehicle.

Dear Customers,

This month there is a shortage of available RORO vessels to all European destinations.

This will likely cause some congestion and delays through February and March.

We will be actively working with our partners to secure any available space and move all cargo as soon as possible.

We fully appreciate your patience and understanding over the past couple of challenging years.

Kind regards,

GCJ Team

O-Bon Holi

Dear Customers,

From August 19th until August 22nd there is a holiday period in Japan known as O-Bon. Most auctions and shipping companies will be closed during this period.

Get Cars Japan will be staffed by a skeleton crew and we’ll be able to respond to urgent matters.

We will do our best to keep up our fanatical customer support during the holiday period and would highly appreciate your understanding if there are delays in our response time.

Best wishes,

Unfortunately, the shipping space crisis continues. Get Cars are doing our best to get as many spaces as allowed, and also pushing all avenues to get others to the top of waiting lists. We understand that shipping delays mean funds are tied up and as your partner are making every effort to assist in this matter.

Procedure for booking vehicles:

Get Cars Japan gives a list of all vehicles to each destination to every possible shipping company.

Currently, because ships are full the shipping companies are distributing spaces. 

Therefore, some months we will only get 10 spaces when we need 30 or 40.

NOTE:  Space on a ship is requested for ALL vehicles we have purchased as soon as documents arrive from the auctions.
If you do not see a ship name next to your vehicle in My Account, it does not mean nothing is being done. 

This shipping congestion is a new issue that all export companies are facing. 
Due to container shortages and the effects of COVID 19 on the world economy and trade industries, container prices have soared (in some cases to 10 times of the price 1 year ago).
This has led to more and more importers from Japan using RORO shipping, which in turn has created the crisis.

Shipping companies and agents alike are unsympathetic and cancel bookings or even ships at the last minute.  They are also raising their prices to take advantage of the high demand.

Nissan Car Carrier had a ship to Bremerhaven from Tokyo region this month and it seemed we would be able to clear all Tokyo to Europe stock this month.  Unfortunately that ship is now no longer calling in Japan.

Here at Get Cars Japan we understand that customers purchase vehicles with high expectations of speedy shipping as we have always provided.  Unfortunately, the current climate only allows a select few vehicles to have such a miracle schedule, and we need to kindly request your patience and trust that we are doing our best to get your vehicles shipped at the earliest available time.

We will continue to do our best to get your vehicles shipped as soon as possible.

From April 29th until May 5th there is a holiday period in Japan known as Golden Week. It is a series of public holidays surrounding a weekend which businesses take the opportunity to have a break.
Most auctions and shipping companies will be closed during this period.

Get Cars Japan will be staffed by a skeleton crew and we’ll be able to respond to urgent matters.

Although there may be a few scattered auctions, most will be back to full operation from May 6th.

We will do our best to keep up our fanatical customer support during the holiday period and would highly appreciate your understanding if there are delays in our response time.

Best wishes,

The Get Cars Team

Dear customers,
Unfortunately, due to the drastic increase in container freight prices, more and more people are shipping their vehicles on RORO ships.
This has caused two major problems for our operations.
1. RORO ships are booked out to many destinations which is causing shipping delays.
2. Shipping yards are experiencing congestion and some are putting stops on yard admittance.

Obviously, both Get Cars Japan AND the shipping yards wish to ship your vehicles as soon as possible, and we are doing everything within our power to get your vehicles on the earliest possible ship.

More than most companies, we have very strong ties with shipping companies and shipping agents within Japan and have been lucky to get many spaces reserved for us each month.
We kindly request your understanding, and when applicable flexibility with shipping options so that we can help you get your vehicles as soon as possible.

Thank you for working with us.
GCJ